Cricya Privacy Policy — Our complete commitment to protecting your data

1. Introduction

Cricya is a trusted online gaming platform serving millions of players across Bangladesh. You have the right to know how the information you share while using our services is handled.

This Privacy Policy ("Policy") explains what information Cricya collects, why it collects it, how it is used, and how it is kept secure. We believe transparency is the foundation of trust — so we've set everything out in plain, clear language.

Cricya complies with GDPR (General Data Protection Regulation) and international data protection standards. Adhering to these standards is both a legal and ethical obligation for us.

2. What Data We Collect

2.1 Directly Provided Information

Information you provide directly when registering or using our services:

• Identity Information: Full name, date of birth, gender, national ID number.
• Contact Details: Email address, mobile number, current address.
• Financial Information: Payment account details and transaction history.
• KYC Documents: Photo ID, proof of address.

2.2 Automatically Collected Information

The following is collected automatically while you use our services:

• IP address and device type.
• Browser type, version, and language.
• Time spent on the platform and pages visited.
• Gaming history and betting information.
• Login time and logout time.

3. How Data Is Collected

Cricya collects information in the following ways:

• Registration Form: You provide information directly when creating an account.
• KYC Process: Document upload during identity verification.
• Transactions: Payment information at the time of deposit and withdrawal.
• Support Contact: Information you provide via live chat or email.
• Cookies & Tracking Technologies: Data from website and app usage.

4. Use of Data

Cricya uses your information solely for the following purposes:

• Account Management: Login, registration, and identity verification.
• Service Delivery: Gaming services, payment processing, and promotions management.
• Security: Fraud prevention, anti-money laundering, and account protection.
• Legal Obligations: Providing required information to regulatory authorities.
• Service Improvement: Analyzing and improving the user experience.
• Contact: Important updates, security alerts, and support.

5. Data Sharing Policy

Cricya never sells or leases your personal information to third parties for commercial purposes. However, limited data may be shared in the following circumstances:

5.1 Legal Requirements

Information may be disclosed in compliance with court orders, government investigations, or requests from regulatory authorities.

5.2 Service Provider Partners

Payment processors, KYC verification providers, and technology suppliers may access limited data — solely for the purpose of delivering their services. They are contractually obligated to comply with our privacy policy.

5.3 Game Providers

Cricya's partner game providers may receive the minimum necessary data required to operate the games.

6. Data Security Measures

Cricya uses industry-leading security measures to protect your information:

• SSL/TLS Encryption: All website and app traffic is encrypted with 256-bit SSL.
• AES-256 Data Storage: All stored sensitive data is encrypted.
• Firewall & DDoS Protection: Prevention of unauthorized access and attacks.
• Two-Factor Authentication (2FA): An additional layer of security for your account.
• AI Fraud Detection: Unusual activity detected in real time.
• Regular Security Audits: Regular audits conducted by independent experts.

We do, however, honestly acknowledge that 100% security on the internet cannot be guaranteed. In the event of any security breach, we will act swiftly and notify you promptly.

7. Cookie Policy

The Cricya website and app use cookies. Cookies are small text files stored on your device that help improve your browsing experience.

Types of cookies we use:

• Essential Cookies: To maintain login sessions and ensure security — the site cannot function without these.
• Functional Cookies: To remember your preferences, such as language or time zone.
• Analytics Cookies: To understand which sections of the site are used most.

You can manage cookies at any time through your browser settings. However, disabling essential cookies may prevent the site from functioning properly.

8. Your Rights

Under GDPR and international data protection law, you have the following rights:

• Right of Access: The right to know what information Cricya holds about you.
• Right to Rectification: Request to correct inaccurate or incomplete information.
• Right to Erasure: You may request that your information be deleted under certain circumstances.
• Right to Restrict Processing: Request to limit the use of your information for specific purposes.
• Data Portability: The right to receive your data in a machine-readable format.
• Right to Object: Object to the use of your information for specific purposes.

To exercise these rights, contact our support team. We will respond within 30 days.

9. Protection of Minors

Cricya's services are intended for users aged 18 and above. We do not knowingly collect information from minors.

If we become aware that a minor has created an account, that account will be immediately closed and all collected data will be deleted.

10. Data Retention Period

Cricya retains data only for as long as necessary. When an account is closed or becomes inactive, the following policy applies:

• Financial transaction records: 5 years, as required by law.
• KYC documents: 5 years after account closure.
• Gaming history: 2 years after account closure.
• Communication logs: 1 year.
• Cookie data: 30 days up to a maximum of 1 year.

Upon expiry, data is securely deleted or anonymized.

11. International Data Transfers

Cricya's servers and technology partners may be located in various countries. For any cross-border data transfers, we ensure that the destination country has adequate protections in place or that safeguards are established through appropriate agreements.

12. Changes to the Privacy Policy

Cricya may update this Privacy Policy as needed. For significant changes, we will:

• We will send a notice to your registered email address.
• We will post a clear notice on the platform.
• The date of the latest update will be noted at the top of this page.

Continued use of our services after an update will be considered acceptance of the revised policy.

13. Privacy-Related Contact

For any questions, requests, or concerns regarding your information, please contact our Data Protection Team:

For general inquiries, please visit our FAQ Page View or Terms and Conditions Read.