Login Troubleshooting
What to do if you forget your password
Use the "Forgot your password?" option on the login page. A password reset link will be sent to your registered email. Click the link to set a new password — the email usually arrives within 5 minutes.
Account locked?
Too many incorrect password attempts will temporarily lock your account. It unlocks automatically after 30 minutes, or you can contact support for a faster resolution.
Forgot your email?
You can also log in with your registered mobile number. If you don't remember that either, contact the Cricya support team — account recovery is possible through KYC verification.
How to log in on the mobile app
Download the Cricya app and log in with your existing email and password — same as the website. You can also set up biometric login (fingerprint) for even faster access.
Tip: Only log in through the cricya.app website or the official app. Never enter your Cricya login details on any other website.
Cricya will never ask for your password by email or SMS. If anyone requests your password, it is a phishing attempt — report it to support immediately.